• Vivek Mathew

Learning from Agape Care’s Successful Adoption of MUSE

Updated: Oct 7, 2020

MUSE’s powerful technology is transforming end-of-life care. Clinicians and agencies throughout the nation have adopted the tool to provide exceptional care to their patients. Clinicians note the significance of the tool and how it aids in effective management of staff at agencies as well. Due to strategic, increased care of patients, nursing staff at various branch locations know when to provide more care based on the level of intensity a patient requires. Agape Care (formally Hospice Care of South of Carolina/Agapé Care of South Carolina) is one of many hospices to adopt and alter their operations in light of the technology.

Under CMS guidance over the past few years, they recommend hospices provide additional care in the last 7 and 3 days of life. Agencies treating patients at the end of life must demonstrate an increase in patient visits when they need it the most. As a result, under the direction of the MUSE Healthcare solution, Agape Care determined the need to increase their rate of visits for each of their 1470 patients that declined in the disease process across South Carolina. They enhanced their plan of care and increased the visit frequency well above the state hospice average of six visits. COO of Agape Care, Carry VandenMaagdenberg, emphasized the need to deliver essential care to patients within their facilities. “The MUSE tool does not replace clinical judgement but rather emphasizes clinical findings. It alerts us when a patient would benefit from additional visits to ensure our patients and their families receive the care that matters most in the final days of a patient’s life.”

The hospice has changed the intensity of visits and level of care has improved as a result. According to CEO of Agape Care, Troy Yarborough, the MUSE tool has helped their organization provide better care. “We are already beginning to see feedback from families of patients that have transitioned who are just incredibly thankful that we didn’t just come in for a visit. We came for a visit with a much more intentional mindset.”

A successful experience for these users changes end-of-life care for patients who require exceptional care. Contact us to learn how your organization can provide the same benefits experienced by the many adoptees of the MUSE technology:

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